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I received a delivery notice but my package isn't there!Updated 4 months ago


So you just got a notification that your new Bakscape 
has arrived - You run to go to check the front porch and... 
It’s not there! 


It’s okay, we'll get this sorted! Let's check a few things first:

  • Double-check the shipping address on your order to ensure it's correct 
  • Look around/in your mailbox and front door area to see 
    if the shipping company has left a pickup notice
  • Check your tracking link for any notes from the courier

Still no luck? If you've checked these 2 things and there's still no resolution, please reach out to one of our customer service representatives who will look into the issue and help you resolve the problem ASAP.

It will be okay - we will get through this together!


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