I received a delivery notice but my package isn't there!Updated 4 months ago
So you just got a notification that your new Bakscape
has arrived - You run to go to check the front porch and...
It’s not there!
It’s okay, we'll get this sorted! Let's check a few things first:
- Double-check the shipping address on your order to ensure it's correct
- Look around/in your mailbox and front door area to see
if the shipping company has left a pickup notice - Check your tracking link for any notes from the courier
- Wait until end of day, as it may have been marked delivered too early.
Still no luck? If you have opted into Route's Shipping Protection at checkout, you can file a claim at https://claims.route.com/
If you have not opted into shipment protection, please reach out to one of our customer service representatives to learn about alternate options.